Introduction to Coaching Skills

Unlock the Potential in Your People.

Introduction to Coaching Skills

Coaching is no longer just for professional coaches—it’s a vital leadership skill. Managers and team leaders who know how to coach effectively can improve performance, boost morale, and empower their people to solve problems, take ownership, and grow.

This highly interactive, one-day workshop is designed for managers who want to develop a coaching approach to leadership. Led by experienced coach and trainer Tracey Turmel, the session introduces essential coaching principles and practical tools that participants can start using straight away.

As an industry expert, Tracey is passionate about sharing her knowledge and experience, and encouraging everyone to add a ‘coaching approach’ to their managerial and leadership tool-kit.

Her one-day introductory workshop can be adapted and delivered in-house, to meet the specific requirements of the business. An extended version of 4 x half-days allows more time for coaching practice and feedback.

clients’ success stories

Thank you for a brilliant and very useful day. I thoroughly enjoyed it and have taken a lot from it. I found the course invaluable due to its content, but mostly thanks to Tracey who is an excellent trainer. I cannot recall another course where 100% of delegates were engaged in the discussions! We had an intense, but well-paced and brilliantly structured day. The training was very interactive, which made the material and the new skills really sink in.

Tracey is incredibly knowledgeable and her passion for coaching is contagious and truly inspiring. Thank you so much. I can’t wait to put all I’ve learnt into practice for my team’s benefit.

Magdalena Stratford, Associate Director, Highvern

Tracey’s ‘Coaching Skills for Managers’ programme delivered above and beyond my expectations. I learnt a lot about myself, and my Values. I’ve had coaching training before (‘Harvard’) but this one tops it!

Christophe Ait-Elhad, Government of Jersey

Tracey always delivers! Her coaching is authentic and insightful. The workshop was a hugely valuable introduction to the world of coaching that will help anyone improve how they work with people.

June Stead, Jersey Business

That was the most engaging and self-reflecting course I have been on in a long time! Tracey’s passion for coaching makes the subject even more interesting. Thank you!

Helen Maletroit, Jersey Finance

Tracey’s positive, upbeat delivery really enhanced this workshop.

Lorraine McLean, Skipton

I sense that this is only the beginning of what there is to learn about coaching. The workshop was really useful, especially the fact that we used real, current situations – not roleplay!!

Ana Cengic, 365Tickets

Tracey is an excellent trainer: challenging, engaging and with a wealth of knowledge. She knows how to keep people entertained while learning. It was all very helpful and relevant to my workplace. I would love to attend further sessions with Tracey.

William Hetherington, Randalls

We had a Managers’ Meeting today and the feedback on your Coaching Skills workshop was great.  All of them felt they really learnt a lot and can incorporate this into their daily work. They also thoroughly enjoyed the day, which is so important to hear. Thank you very much. I am really pleased that it went so well.

Corinne Parrin-Marsh, Morvan Hotels

Tracey’s knowledge, communication skills and interaction with the group were great. 11 out of 10! Thank you.

Dan Harris, the Surfyard

I found this interactive workshop extremely beneficial, both personally and professionally. The content and delivery were excellent. Tracey engaged a diverse group of people who became closer over the course of the day, sharing valuable knowledge and experience, fears and worries.

Gilly Glendewar

It was a superb, stimulating workshop which provided a safe and supportive environment to explore new skills, which are transferrable to my working role and personal life. I also loved the references for further reading. Thank you for a wonderful day. I would recommend it!

Gail Edwards, Jersey Hospice

The interaction, and the opportunity to coach and be coached, was really useful. It was a perfect workshop. I really enjoyed it and would highly recommend it.

Derek Ruth, Jersey Hospice

I really valued the interaction during the day. It was great to have an opportunity to coach and to get feedback, in a really friendly environment.

Lilly le Vannais, Zedra

Tracey’s communication skills are excellent. She made the course interesting and, at times, amusing. As a result, my confidence in my coaching skills has grown. The first 2 sessions were a little difficult. This time everything fell into place and the coaching model makes perfect sense! I will definitely use the skills I’ve learnt to improve my communication with colleagues and encourage solutions. Thank you!

Gill le Roux

Tracey’s knowledge of her subject is excellent. She offered a good balance of Support and Challenge, and shared additional coaching tools with the more confident coaches, to develop them further. I felt that I grew in the training and that my personal coaching style has developed.

Shelley Regal

Tracey is very approachable and very easy to open up to. I have never been on any coach training sessions before and I found this invaluable. Tracey shared great anecdotes and was always mindful of others, when sharing. The trainer made this course what it was! Thank you!

Alicia Monet

Tracey’s Coaching Skills Training has been one of the most beneficial trainings I have had to date. Her input is excellent: she has great communication skills and an ability to connect with everyone, and was able to get others to connect with each other. This training is a must for anyone in a Team Leader role.

Arran Paul, BTW

Tracey’s workshop made my mind move!

Dawid Roszczenko

Unlock the Potential in Your People.

What Can I Expect?

Far from being a passive learning experience, this workshop is engaging, thought-provoking, and often described as “the most useful and energising training” participants have attended. With a style that blends support and challenge, Tracey creates a safe environment where managers can experiment, reflect, and discover how powerful even small changes in communication can be.

You won’t just learn what coaching is—you’ll understand why it works and how to apply it in real situations. Through structured exercises, live demonstrations, and real-world discussion (not awkward roleplay!), you’ll build confidence in your ability to:

  • Listen deeply and ask better questions

  • Give feedback that inspires action

  • Empower team members to take responsibility and find solutions

Tailored for Your Organisation

The workshop can be adapted to suit the specific needs and culture of your organisation and is delivered in-house or at a venue of your choice. Whether you’re rolling this out to new managers, experienced leaders, or cross-functional teams, the outcomes are consistently praised for being practical, immediately applicable, and transformative.

Extend the Impact

For teams seeking long-term change, the workshop can be combined with individual coaching sessions for each participant. This blended approach ensures the insights from the day are embedded into daily practice and aligned with personal and organisational goals.

Why It Works

Participants leave the workshop feeling more confident, more aware of their impact as leaders, and better equipped to support and develop their teams. Time and again, Tracey’s clients say this session helped shift mindsets, encouraged self-reflection, and led to real, positive change in the way they lead.

Get In Touch

Let’s talk about how coaching can unlock potential and create meaningful change.